Last updated: 26 August 2026
Havana Bites respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or interact with our business.
1. Who we are
Havana Bites is a Cuban takeaway business based at Krate Village, Bristol Road, Whitminster, Gloucester GL2 7NY, United Kingdom.
For the purposes of UK data protection law, Havana Bites is responsible for the personal information we collect and use.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email: admin@havanabites.co.uk
Telephone: +44 7356 222397
2. Information we may collect
We may collect personal information that you voluntarily provide to us when you contact Havana Bites through our website, email, telephone, WhatsApp or social media.
This may include:
• Your name
• Email address
• Telephone number
• Information contained in your message or enquiry
• Dietary or allergen information that you choose to provide
• Any other information you voluntarily provide when contacting us
Our website may also collect limited technical information, such as your IP address, browser type, device information and information about how you use our website, where applicable.
3. How we use your information
We may use your personal information to:
• Respond to enquiries and messages
• Provide information about our menu, products and services
• Respond to questions concerning ingredients, dietary requirements or allergens
• Manage customer service enquiries
• Process and manage orders where applicable
• Maintain the security and functionality of our website
• Improve our website, products and services
• Comply with our legal and regulatory obligations
• Establish, exercise or defend legal claims where necessary
We will not sell your personal information.
4. Lawful basis for processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
• It is necessary to respond to your request or to take steps before entering into a contract with you;
• It is necessary to perform a contract with you, for example when processing an order;
• We have a legitimate business interest in responding to customers, operating our website and managing our business;
• We need to comply with a legal obligation; or
• You have given us consent where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
5. Dietary, allergy and health information
Information concerning allergies, intolerances or certain dietary requirements may reveal information relating to health and may therefore receive additional protection under data protection law.
Where you voluntarily provide such information so that we can respond to your enquiry or accommodate a request, we will only use it for the relevant purpose and handle it appropriately in accordance with applicable data protection law.
Please only provide information that is necessary for us to deal with your request.
6. Sharing your information
We may use trusted third-party service providers to operate our business and website. These may include website hosting and technology providers, email and communications providers, payment providers, ordering platforms and other service providers where applicable.
Our website is currently hosted using GoDaddy services.
We may also disclose personal information where required by law, regulation, court order or another lawful authority.
We do not sell or rent your personal information to third parties.
7. Social media and third-party services
Our website may contain links to third-party services such as Facebook, Instagram and WhatsApp.
If you follow these links or communicate with us through these services, the relevant third party may process your personal information according to its own privacy policy.
Havana Bites is not responsible for the privacy practices of third-party websites or platforms.
8. Cookies and similar technologies
Our website may use cookies and similar technologies that are necessary for the website to operate, maintain security and provide functionality.
Where cookies or similar technologies require your permission under applicable UK law, we will provide appropriate information and obtain consent where required.
You may also be able to control cookies through your browser or the cookie controls provided on our website.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services and meeting any legal, accounting or regulatory requirements.
The appropriate retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.
10. Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
11. International transfers
Some third-party technology or service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate safeguards or other lawful mechanisms required by UK data protection law.
12. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
13. Complaints
If you have concerns about how Havana Bites handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information is available from the Information Commissioner's Office.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.
Any updated version will be published on this page and the “Last updated” date will be changed accordingly.
Copyright © 2026 Havana Bites - All Rights Reserved.